Refund & Cancellation Policy

1. Overview

This policy explains how Nirva Astro handles rescheduling, cancellations, and refund requests for paid consultations, reports, and other services booked through the Site.

2. Cancelling or rescheduling a consultation

If your plans change, contact us as early as possible — ideally before your scheduled consultation begins — using the details below or on our Contact page, and we will do our best to find a new time with the same or another available astrologer.

3. Refund eligibility

A full refund is available if a booked consultation could not be delivered due to an issue on our side — for example, if no astrologer was available at the confirmed time. For a consultation you cancel yourself before it begins, refunds are considered case-by-case depending on how much notice was given.

4. Non-refundable items

Once a consultation has started, or a personalized report — such as a birth chart or Kundli matching report — has been generated and delivered, it is not eligible for a refund, since the service has already been provided.

5. How to request a refund

Send your request to contact@nirvaastro.com with your registered phone number or email and the date of the booking. A short note on what happened helps us review the request faster.

6. Refund processing time

Approved refunds are returned to the original payment method within 5–7 business days, though your bank or payment provider may take a little longer to reflect it.

7. Wallet balance

If you added funds to your Nirva Astro wallet, any unused balance can be requested back using the same process above, subject to the same review.

8. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. Continuing to use the Site after changes are posted means you accept the updated policy.

9. Contact us

Questions about a refund or cancellation can be sent to contact@nirvaastro.com, or by phone at +91 72053-36460.